Service Desk Manager - ITIL - Cloud - £400 - £450 - Inside IR35 - London - 3 months

We are working with an award-winning IT Managed Services Provider growing significantly as a result of a track record of meeting and exceeding customer expectations. One of their key clients has a requirement for a Service Desk Manager, to manage a Team of 4 engineers. You will be driving excellence across a Greenfield site - an immediate start is required and you will be expected in the London office 5 days a week. This will extend and there is a lot of work should you make the right impression.

Responsibilities

• Direct line management of 4 Service Desk Engineers


• Manage operations and scope of ticket workloads


• Co-ordinate the implementation of a new ITSM tool


• Improve delivery of SLA's


• Create KPI's


• Reduce Ticket response times


• Coordinate Team meetings


• Improve documentation


• Improve project handover into the support portal


• Service Monthly reviews


• Scheduling of rota


• Recruitment

Key Attributes

• ITIL certified


• Respected but liked


• Experienced


• Target, performance & results driven


• Ability to lead a team


• Strong Character


• Flexible & agile


• Someone who can & will implement change


• Someone who can take accountability

Service Desk Manager - ITIL Foundation - £400 - £450 - Inside IR35 - London/Remote - 3 months