Overview We strive to consistently deliver beyond our client’s and employee’s expectations, providing world-class service and market leading technology solutions. We have combined our collective expertise over 23 years to deliver on our client’s business objectives backed by 25+ industry awards, 100% organic revenue growth since 2019, 60%+ 3-year headcount growth with 250+ clients across the world.
We are more than just an IT company, we are a community that is fuelled by trust, agility, and excellence. We believe in investing in our people, nurturing talent, and fostering a culture that is both empowering and collaborative. Come and join Team Cisilion, where our commitment to our people and our values creates an environment where you can thrive.
The Role
With 200 employees, Cisilion operates from two central locations in the UK, London Heron Tower and Leatherhead, Surrey. It adopts a hybrid work policy, with the majority of users working either from our offices or other remote locations. Our Leatherhead office is also home to our 24x7 service desk, which supports our maintenance, support, and managed service customers.
As we continue to grow and invest in new technology solutions to enable our growth further, we require an IT Manager to take responsibility for our internal IT systems and line management and development of our internal IT team. In this role, you will be responsible for developing, managing, and supporting our networks and services, as well as leading the team in supporting our colleagues' day-to-day IT needs. You will ensure appropriate security, governance, compliance and business continuity levels.
You will have experience managing a hybrid IT environment, with specific expertise and demonstrable practical experience in deploying, configuring and managing Cisco Meraki wired and wireless network and security infrastructures, Cisco Secure Firewall and Secure Client VPN, Microsoft 365, Teams and Azure, and other key platforms used for the business. As the internal IT lead, you will manage a small team of IT support engineers and administrators. You must be an excellent, patient communicator who can talk to colleagues of all levels and abilities.
You will be able to work under pressure, be flexible and have a proven ability to manage multiple internal projects simultaneously. Collaborating closely with business stakeholders and executives, you will play a crucial role in defining our Internal IT strategy, identifying and driving opportunities for organisational growth and development, and maximising ROI in our technology.
A black and white logo
Description automatically generated
Department Operations > OSS
Location Hybrid (Surrey/London/Remote)
Role IT Manager
Responsible For Internal IT Team
Job type Permanent
Reporting to Technical Consultancy & Infrastructure Director
A white line on a black background
Description automatically generated
2
Candidate Profile • As IT Manager for a technology business, you should have a passion for technology and the role. This is a “hands-
on” IT Management position.
• A strong technical foundation in information technology, including knowledge of systems, networks, software, hardware, and emerging technologies, is crucial.
• Excellent leadership skills to guide and motivate your team, able to delegate tasks effectively, and provide direction for IT projects.
• Excellent communication and collaboration skills, working closely with team members, executives, stakeholders, managed services teams and professional services consultants, and conveying technical information to non- technical individuals.
• Ability to align IT strategies with business goals, anticipate future needs, and make informed decisions to support our growth objectives and maintain Cisilion’s Internal Network to a modern standard.
Key Tasks Main Responsibilities:
• Develop and deliver our internal IT strategy, including but not limited to platforms, security, and compliance, in line with our IT governance policy.
• Develop and implement IT policies and best practices to ensure security, efficiency, and business continuity.
• Management of IT staff, including hiring, development, evaluation, and guidance.
• Manage and monitor the performance of our IT systems to determine cost and productivity levels and make recommendations for improving IT provision.
• Responsible for Internal on-site and remote support project delivery activities for our managed desktop, server, virtualisation, storage, backup, voice, and network solutions.
• Responding to alerts and actions from our monitoring platforms and responding, logging tickets, triaging and escalating, as necessary.
• Manage the IT budget and understand IT spending across the environment.
• Cybersecurity and risk management - implement, manage and monitor advanced security tools and protocols, develop disaster recovery plans, and monitor for vulnerabilities.
• Experience and knowledge in key technologies such as Cisco Meraki wired and wireless services, Cisco Identity Services Engine (ISE), Cisco DUO, ZTNA, Cisco Secure Firewall (Firepower) and associated management, Cisco WebEx, Palo Alto Firewalls, and M365 (in particular, Intune, Active Directory, Autopilot, and Teams as examples).
• Experience and knowledge in Microsoft Teams based meeting room solutions.
• Experience and knowledge of Power Platform (or similar), including SharePoint administration.
• Overall responsibility for Cisilion's internal IT network and how to best keep up with modern technologies to serve Cisilion staff, leveraging demos for clients.
Other Responsibilities: • Ownership and development of our join, move and leave (JML) process.
• Management of guest access policies and experience.
• Collaborate with other departments to identify and meet their technology needs.
• In conjunction with the training department, assist in developing user education programmes for new systems
3
or changes in configuration.
• Will be familiar with the systems and policies to deal with client requests on IT policy.
• Vendor and Stakeholder management.
• IT policy development and adoption.
• Change Board Leadership.
Knowledge & Experience • At least five years in a similar role, including previous experience of managing, leading and developing teams.
• Passionate about providing outstanding customer experience and support, able to show empathy, compassion, and diplomacy.
• Ability to take ownership and responsibility of tasks and projects.
• Excellent time management and prioritisation skills.
• Excellent people management skills.
• Ability to produce regular, meaningful reports against agreed KPIs.
• At least three years' experience managing and administrating Cisco and Cisco Meraki networking.
• At least three years' experience in Active Directory and Windows user identity management, Intune, Autopilot, SharePoint and Power Platforms.
• At least three years' experience in Exchange Server and Exchange Online.
• Current M365 and Microsoft Azure accreditations at a fundamentals level or higher.
• Experience with troubleshooting and diagnostic techniques such as packet captures, remote desktop assistance, log / file/alert analysis etc.
• Experience with Azure, Azure Active Directory and Azure AD Connect.
• Experience with Windows endpoint management, including Intune, Autopilot and Defender.
• Previous experience and a good understanding of License compliance management
• A good practical knowledge of modern unified communications including Microsoft Teams and Webex.
• A strong working knowledge of compliance, security, governance and cost management around Microsoft and Cisco.
• General understanding in Cyber Essentials +, ITIL, Insider Risk and GDPR.
• Excellent knowledge and understanding of Microsoft 365 Modern Workspace and tooling.
• Experience in administering Cisco Secure Firewalls and Palo Alto Firewalls.
• Experience in administering the Cisco Identity Services Engine, including maintenance and policy creation.
• Experience in administering Broadcom VMware ESXi platforms.
• Expert documentation skills and holding the department to that same high standard of expectations.
• Experience in migrating on-prem to the cloud and what that journey entails.
• Understanding finance and CRM systems such as NetSuite would be an advantage but not essential.
Core Values • Enthusiastically committed to achieving Cisilion, departmental, team, and personal goals, demonstrating a
passion for delivering excellence in IT Operations with ambition, credibility, and pragmatism.
• Establishes and upholds a culture cantered on listening, understanding, and flexible responsiveness to co- workers, and suppliers, ensuring every interaction is personalized and positive.
4
• Creates and maintains a culture of listening, understanding and responding flexibly to clients, coworkers, and suppliers so that every contact is a personalised and positive experience.
• Continually demonstrates initiative, always giving their best, and confident to lead and make decisions, improve their effectiveness and help others do the same, acknowledging and assuming responsibility for their own actions, products, decisions and policies.
Personal Attributes • A pro-active 'hands-on' approach is key.
• Demonstrates a keen interest in cultivating enduring and mutually beneficial relationships with Cisilion Sales, Managed Services, Support Teams, Presales, and Professional Services.
• Proficient in motivating, mentoring, and nurturing others, fostering a positive attitude and influencing team members to ensure high motivation, quality orientation, and commercial focus.
• Proactively works towards agreed common goals, displaying exceptional organisational and team management skills.
• Methodical and quality-focused approach to all work.
• Open, honest, and always approachable, socially adept at interacting across all levels within internal and external organisations.
• Flexible regarding working hours and locations, with a willingness to travel. Communicates honestly, openly, and consistently, displaying attention to detail and maintaining composure and patience under pressure.
Company Benefits
5
Equality, Diversity & Inclusion Cisilion recognise the influence and ability we have as an organisation to help tackle inequality. Equity, diversity, and inclusion is at the heart of the Company ESG strategy. Our ESG Committee is a voluntary group aimed at identifying ways to create more inclusive working and recruitment practices.
We are a proud LGBTQIA+ Supporting Employer and have recently become a Disability Confident Employer. In addition, we are a Living Wage Employer which enables us to focus on ways to reduce economic inequality. Our initiatives to address the gender pay gap and skills gap include the #WomenInTech campaign led by our female leadership team and consistent collaboration with likeminded groups within the channel. We also value age diversity and continuously review our policies to ensure inclusivity.
Being members of these groups gives us access to resources to continue with our mission to be an Inclusive Employer.
Please visit our full ED&I Policy for further information.
#LivingWageEmployer #PrideatWork #DisabilityConfidentEmployer #ED&I #InclusiveTeamCisilion
Connect with us.
Apply Here
A black and grey globe
Description automatically generated
Presales Consultant VMware Cloud / M365 / Azure – training to fill gaps Networking / Security – training to fill gaps Any desire to learn AI technologies is beneficial
£70,000
Wireless Survey Engineer Ekahau £35,000 – 50,000 pa Onsite – Southampton
£35,000 - £50,000
Cisco 3rd Line Support Project Engineer Cisco, LAN/WAN, Firewalls £60,000 - £70,000 Northamptonshire / Hybrid (1 - 3 days in Office)
60,000 - £70,000
Service Delivery Manager – ITIL – Cloud £350 - £450 - Inside IR35 London Contract – 3 months
£400 - £450 p/day - Inside IR35
Project Engineer – £55,000 + car + bonus - Gloucestershire
£55,000 + car + bonus
The Cloud & IT Infrastructure space is constantly shifting. Get the latest job opportunities from top IT Solutions Providers delivered to your inbox before anyone else by registering with InfraView.
.jpeg?r=a2-bffffff-s420.420-q85)
